Return Policy

At kALcHi Baazzar, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy, we offer a simple and transparent return process. Please review the details below:

1. Eligibility for Returns

   • Items must be returned within 10 days of the delivery date.
   • Products must be unused, unwashed, and in their original packaging with all tags, labels, and accessories intact.
   • Certain items are non-returnable, including:
   • Personal care products (cosmetics, skincare, etc.)
   • Innerwear, swimwear, or hygiene-related items
   • Customized or personalized products
   • Clearance or final sale items

2. Return Process

   • Log in to your account and initiate a return request from the Orders section.
   • Our team will review your request and provide you with return instructions and a shipping label (if applicable).
   • Pack the product securely and ship it back as instructed.

3. Refunds

   • Once your return is received and inspected, we will notify you of the approval or rejection.
   • If approved, your refund will be processed within 5–10 business days, and a credit will be applied to your original method of payment.
   • Shipping charges, COD fees, or handling fees are non-refundable.

4. Exchanges

   • Exchanges are allowed only for defective or damaged products.
   • If you want a different size, color, or product, please place a new order after returning the original item.

5. Damaged or Incorrect Items

   • If you receive a defective, damaged, or incorrect item, please contact our customer support team within 48 hours of delivery with photos of the product.
   • We will arrange a replacement or a full refund at no additional cost.

6. Cancellations

   • Orders can be canceled only before shipment. Once shipped, you must follow the return process.